Explore Our FAQs
Your questions, beautifully answered.
Frequently Asked Questions
Here are some common questions about our exquisite jewelry.
We offer a stunning range of jewelry including rings, necklaces, and bracelets. Each piece is crafted with elegance, designed to complement your style and enhance your beauty.
You can track your order by clicking the link in your confirmation email. This will lead you to the tracking section where you can see the status of your delivery.
Yes, we provide complimentary gift wrapping for all purchases. Just select the option at checkout, and we’ll wrap your jewelry beautifully.
We offer a 30-day return policy on all non-custom items. If you’re not completely happy with your purchase, simply return it in its original condition for a full refund.
To keep your jewelry in pristine condition, store it in a cool, dry place and clean it with a soft cloth. Avoid exposure to harsh chemicals and wear it with care.
Additional Details
Delivery & Shipping Info
Your peace of mind is our priority. We are dedicated to delivering your exquisite jewellery promptly and securely. Standard shipping within the U.S. takes 3-5 business days, while expedited options are available for those special occasions. For international orders, please note that delivery times may vary based on location and local customs clearance.
Our Shipping Promise
We take great care in packaging your treasures, ensuring they arrive in perfect condition. Standard domestic shipping is a flat rate, so you know exactly what to expect. For a touch of luxury, all orders come beautifully wrapped, ready to delight. Tracking information will be provided for every order, so you stay informed until your jewellery is in your hands.
Our Return Policy
Returning an item is simple! If you’re not completely satisfied with your purchase, just let us know within 30 days of receiving it. Products must be unworn, in their original packaging, and accompanied by a receipt.
Start your return process by visiting our returns portal. We’ll guide you step-by-step to ensure a smooth experience. Our team is here to assist you if you need help along the way, making sure you feel confident in your purchase.
Exchange Process
Need a different size or style? No worries! Our exchange policy allows you to switch your item easily. Just initiate your request within 30 days, and we’ll help you find the perfect match.
To start, head to the exchange section on our website. Fill out your details, and we’ll take care of the rest. With our dedicated customer support team, you’re never alone in this process—happiness guaranteed with your purchase!
Get in Touch with Us
Your questions matter to us! Reach out and let’s create a shine together. We’re ready to assist you, whether you need help with a purchase or have inquiries about our exquisite collections.
