10% OFF — Use code: XZOOB10
Client Logistics

Shipping Information

We want your XZOOB order to reach you safely and on time. Below you will find everything you need to know about our secure UK shipping process.

01

Where We Ship

We currently ship to addresses within the United Kingdom only.

International delivery will be introduced soon to bring XZOOB to our global clientele.

02

Processing Time

All orders are processed within 1 to 2 working days.

During busy periods such as holidays or launch weeks, processing times may take slightly longer, but we always aim to dispatch your orders as quickly as possible without compromising our meticulous packaging standards.

03

Delivery Options

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Standard Delivery

  • ● Delivery time is usually 2 to 4 working days from dispatch.
  • ● Tracked service for peace of mind.
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Express Delivery

  • ● Delivery time is usually 1 to 2 working days from dispatch.
  • ● Fully tracked priority service.
  • ● Extra charges apply at checkout.
04

Order Tracking

Once your order has been dispatched, you will receive a confirmation email with a unique tracking link. You can use this link to follow your parcel's journey until it arrives safely at your door.

Delivery Address

Please ensure your delivery address is strictly correct at checkout. If you need to make a change, contact us immediately. Changes may not be possible once the order has been dispatched.

05

Missed Deliveries

If you are not home during delivery, the courier will leave a card with secure instructions on how to rearrange delivery or collect your parcel from a local designated depot.

Lost or Delayed Parcels

If your order has not arrived within the estimated time frame, please contact our support team so we can immediately investigate and assist with locating your parcel.

Pre-Order or Made-to-Order Items

If your item is bespoke, made-to-order, or listed as a pre-order, your dispatch date will differ from standard timelines. Estimated delivery times will be explicitly shown on the product page or confirmed directly via email.

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Contact

If you have any questions about shipping your order, please contact our support team.

Customer Support